By booking any of our games, you acknowledge that you have read to and agree to the above statements, disclosures for your game, and information included in our waiver.
By booking any of our games, you acknowledge that you have read and agree to the above statements, disclosures for your game, and information contained in our waiver
Read Before You Book
- If a game is listed as “Call to Book,” please call us and do not attempt to walk in for a game, as it is not guaranteed that the game will be available.
- You must arrive 15 minutes BEFORE your game start time for check-in and briefing, as missed game times are non-refundable. For example, if your game starts at 4:15 pm, you should arrive no later than 4 pm. Arriving significantly earlier than your arrival time will not guarantee to start your game early.
- There are no refunds or cancellations; all sales are final. Be sure to confirm you have the correct date and time selected. There is no guarantee your game will be able to be rescheduled if you book incorrectly. Any requests to reschedule made within two hours of your arrival time may result in a $25 rescheduling fee.
- All members of your party MUST have an online waiver signed before arriving. There is a link in the confirmation email that you can copy and send.
- If there are any participants 16 or under, they MUST be accompanied by an ADULT. There are no exceptions to this policy.
Have Questions About Our Games? Find the Answers Here!
Have Questions About Our Games? Find the Answers Here!
We make all appropriate accommodations for our customers to sign their waivers. If you do not have a computer or smartphone to be able to sign it, you are probably not even reading this! However, we do have digital tablets at our facility as a last resort for you to fill out your waiver under extreme circumstances. As for why we don’t have paper versions, we don’t think anyone would want to keep up with over 20,000 paper waivers!
*Please do not attempt to fill out and sign a waiver for any other participant than yourself and any minors you will be responsible for. If you would like to bring a minor you do not want to be legally liable for, you may have their parent/guardian sign a waiver for them, even if their parent/guardian is not attending.*
Absolutely! We have had proposals, gender reveals, gift-giving, and much more at our facility! Call us, and we will work something out for your special day!
We do! Quite a few, actually, but here are some of our standing discounts and special prices:
- Children ages 5 and under are free.
- Military discount – 10% off.
- Online booking discount – 10% (Check code at the top of the website).
- Church/Youth Group discounts.
- Large Group discounts/packages.
- Same-Day Additional Bookings – Talk to your game master after your experience if you would like to play another game, and
- we will make sure to give you a discount!
*Discounts do not stack.
The easiest way to book a game is online. You can find the exact game and time you want, see if it is available, and even save 10%. We ask that you book online at least 2 hours before the game starts; otherwise, you will need to call us to check the booking availability.
If you would like to book over the phone, you may do so by giving us a call at 757-808-5880. If you try to secure a booking through email or social media, you will be prompted to call us or book online instead. When securing bookings over the phone, a minimum 50% non-refundable deposit is required to reserve any game. As we can sometimes be rather busy assisting customers in person and will always do our best to answer your questions, we ask that you review the FAQs, games, and available times before calling.
While there are occasions in which we can accept walk-in bookings, walk-ins are NEVER GUARANTEED. Please always contact us or book online before attempting to play one of our games, as there is no other way to guarantee that you will be able to play the time and game you want.
You will never be completely locked in a room. The door you enter through will always be unlocked, and there will be plenty of safety measures to ensure any locked doors can be released in an emergency.
While some of our rooms may have high-paced and exciting moments, only ONE of our current experiences should be considered scary: Experiment 1215. No other experience is considered scary. And while Experiment 1215 is scary, it remains appropriate for younger children. Ultimately it depends on the person. We have had 5-year-old children laughing because their parents got scared and they didn’t!
All players are expected to arrive 15 minutes before the game starts. As soon as someone is expected to be late, please contact us. In most situations, we can accommodate you and your team to the best of our ability, but it is our policy to remove time from the game or refuse entry, given the circumstances. This is because it would disrupt our other scheduled bookings, and it is not fair for other participants. No refunds will be issued for any late arrivals or any no-shows.
If you need to reschedule, please call us as soon as possible. If a request to reschedule a booking is made within two hours of your arrival time, we may be able to accommodate the request, but there will be a $25 rescheduling fee.
Our Adventure Games are the same basic concept of an escape room except typically a shorter time and a smaller setting, and the game is always objective-based instead of escape-based. These games are great options for first-time players!
What is the price? $22.50 / person
Our Escape Rooms are 60-minute interactive live-action games where teams race against the clock to solve puzzles and unlock codes to complete a mission and/or escape using only common sense, logic, and the power of teamwork. You DO NOT need any knowledge or skills prior to playing one of our games. While that may enhance the experience, you can expect that everything you need to be successful is provided within the game.
What is the price? $28.50 / person
We have a no-refund policy. As a locally owned business, we rely on our booking system to appropriately staff our games. If you missed your appointment, that was a time during which another customer could have played. If you booked a game for the wrong day or time by accident, please call us immediately to help get it sorted out. If something comes up that causes you to be unable to attend your booking, please contact us immediately, and we will do our best to accommodate your situation, especially in instances of emergencies.
People of all ages and skill levels are welcome! Our games are designed for participants ages 12 and up; however, younger children often do even better than their parents who bring them! While we are ADA-compliant and do our best to remain appropriate for all ages and accommodate physical limitations, please contact us if you have any specific concerns about any particular game. Each game has disclosures that should assist with these basic concerns.
While there is no age limit to play, any participant that is 16 or under MUST be accompanied by an ADULT in the room with them. There are no exceptions to this policy.
While we design all of our experiences to be safe for customers and work hard to ensure our props and puzzles aren’t easily damaged, there are certain liabilities with any in-person entertainment. Our waivers help us protect ourselves and our escape rooms when a customer neglects to follow the rules and policies.
Not unless you bring them! All of our bookings are private. As soon as you secure the booking, no one else will be able to reserve the game for your time slot. If you are a smaller group and would like to find people to play with, we recommend checking out some local escape room enthusiast pages on social media.
Because all of our bookings are private, this also means that adding more people to your game after you have booked will require you to call us. If you anticipate paying separately or want to add additional players to your game, call us, and we will assist you!